Risk Management Do’s…

1. Make sure you are familiar with, abide by and enforce all policies, procedures and regulations within the Venue Operations and Security Handbook.
2. Report unsafe or hazardous conditions that could lead to bodily injury or property loss (Examples: wet, slippery, uneven or damaged floor surfaces; inadequate lighting; electrical safety hazards; fire safety hazards, etc.).
3. Be observant for individuals who are engaging in unauthorized activities or possess prohibited items and take appropriate action.

Risk Management Don’ts…

1. Don’t focus your attention on the event or game rather than on your assigned duties.
2. Don’t fail to observe, record and report any significant circumstance or incidents, such as bodily injuries, conflicts, ejections, property damage, equipment malfunction or significant departure from normal operating procedures.
3. Don’t hesitate to contact your supervisor or the on-site security/police if the situation warrants law enforcement action.

Incident Handling Do’s…

1. Do give respect and appropriate attention to the person(s) involved in the incident.
2. Do stabilize the situation and call for appropriate assistance (medical, security or police, etc.).
3. Do investigate the incident and take corrective actions to prevent further incidents, injury or damage.
4. Do complete an incident/security report and include photographs, witness statements or other supplementary reports.

Incident Handling Don’ts…

1. Don’t leave the involved person(s) unattended until the appropriate support personnel have arrived on the scene (medical/first aid, security/police, etc.).
2. Don’t admit, accept or suggest fault for an incident or injury to anyone other than supervisory personnel.
3. Don’t make any promises or commitments to anyone about the incident.

Incident Report Writing

INCIDENT/SECURITY REPORT FORM

1. Be clear, concise and accurate when completing the form.
2. Include information and statements provided by victims, witnesses and suspects in your report.
3. Note in the report if observable circumstances differ from, or reflect in any way on, what the victim, witness or suspect is claiming.
4. Note any conditions, circumstances or factors, which could have contributed to the incident.